FAQ

Kindly visit our website https://omanpost.om/en/office-locator/ to know your nearest branch.

Our Branches working hours : 8:15am - 3:30pm Airport highest / Athibha / Alkhweir / Ruwi / Central post Ibri / Burimi 8:15am - 4:30 pm

Kindly contact our call center 1001 to update shipping information

Asayd express international service takes 2-4 working days Registered shipments takes 7-20 working days Parcel shipments take from 7 - one month working days

You can track your shipment through our website https://omanpost.om/en/track-trace/

Kindly visit the link below to subscribe / Renew your Po.box https://omanpost.baryons.net/ar/po-boxes Or visit your nearest branch

Yes , kindly provide an authorization letter plus copy of ID

You can find out which countries we can ship to by visiting the link: https://omanpost.om/en/complete-rate-calculator/

If your shipment is still not yet shipped in Oman then we can return it back to the post office , if your shipment reached final destination country then we have to raise an inquiry. Kindly contact 1001 for further information.

You can contact us through philatelic@omanpost.om or through whatsapp 00968 97730684

Please fill out the form at https://omanpost.om/en/contact/ with all the details and the customer service team will respond to you within a maximum of two working days

Oman Post's retention period for items received via international incoming mail/parcel varies depending on the type of mail, as follows:

Express mail - 10 days Registered & Parcel mail - 30 days

Currency, Works of art, Drugs, Cashier Cheques, Antiques, Alcohol, Traveler Cheques, Pharmaceuticals, Tobacco, Money orders, Firearms, Passports, Negotiable instruments, Animals, Identity documents (bearer form), Plants, Pornographic material, Precious metals, Perishables, Precious stones, Explosives To check the list of Dangerous Goods, Prohibited & Restricted Items please visit:

The shipment might be held in customs because its a prohibited item .Please contact 1001 for further information.

Ministry of Housing and Urban Planning Ministry of Commerce, Industry and Investment Promotion. Oman Chamber of Commerce and Industry Pension Fund -Government Mail Transfer Contracts

Renewal of Planning sketch : A copy of the title / A copy of the survey drawing / A copy of valid ID card or passport/ fill out the form. Extending : Request for Land Plot: A copy of valid ID card or passport Releasing of a real estate mortgage:Letter of letter from the current authority to release the mortgage/The original ownership statement In the case of the Proxy is applicant/ a copy of the legal agency stating (the request to release the mortgage of the property). Issuing Ownership Statement – Lost: The applicant must submit the application after Thirty (30) days from the advertisement in the local newspapers/The Krooki should be updated if necessary.Copy of newspaper article/A valid original ID card/Original declaration of loss of ownership in exchange for lost/A copy of the identity card and the legal power of attorney in case there is an agent with (mentioning a replacement title deed in the power of attorney) Dividing, extending, merging and shaping plots : A copy of valid ID card or passport/A copy of the title / A copy of the survey drawing Use of agricultural land: copy of the title / A copy of the survey drawing

To raise an inquiry/ complaint/ suggestion or feedback, simply visit:https://omanpost.om/en/sample-page/ and use our contact page to reach us.

Refund process depends on the terms & conditions of the service. Kindly visit our webiste https://omanpost.om/en/sample-page

Please fill out the form at https://omanpost.om/en/contact/ with all the details and the customer service team will respond to you within a maximum of two working days

Kindly contact the seller to check the update of your package , please request the seller to provide you the tracking number once it arrives Oman.